General FAQ

How do I get in contact with you?

You can reach our customer service team by email at montceclothing@gmail.com. We respond to all inquiries within 24-48 business hours during our business hours (Monday - Friday, 9:00 AM - 5:00 PM EST). For order-related questions, please have your order number ready to help us assist you more efficiently.

Do gift cards expire?

No, our gift cards do not expire. You can use them at any time for purchases on our website or at any of our retail locations. Gift cards maintain their full value indefinitely and can be combined with other payment methods if needed.

Sold out vs. Notify me when available?

When an item shows as "Sold Out," it means we currently have no inventory available. If you see a "Notify Me When Available" button, click it and enter your email address. We'll send you an automatic notification if and when the item is restocked. Please note that not all sold-out items will be restocked, as some styles and prints are limited edition or seasonal.

What pieces will best work for my fit concern? What size will I be?

We understand that finding the perfect fit is essential for swimwear. Our customer service team is happy to provide personalized fit recommendations based on your specific measurements and concerns. Please email us at montceclothing@gmail.com with your measurements (bust, waist, hips) and any specific fit concerns, and we'll guide you to the best styles and sizes for your body type. You can also refer to our detailed size guide on each product page for general sizing information.

Do your items run true to size?

Yes, our items generally run true to size. However, each style may fit differently depending on the cut and coverage level. We recommend checking the size guide on each product page and reading customer reviews for fit insights. If you're between sizes or have specific fit concerns, please contact us at montceclothing@gmail.com for personalized sizing assistance.

How much more fabric do the added coverage and full coverage version bottoms have?

Our added coverage bottoms provide approximately 20-30% more fabric in the back compared to our classic coverage styles, offering a more moderate look while still maintaining a flattering shape. Full coverage bottoms provide approximately 40-50% more fabric coverage, ensuring maximum comfort and confidence. Both options maintain the same high-quality fit and construction as our classic styles.

Which tops can have padding added?

Most of our triangle and bandeau-style tops can accommodate removable padding. Specific styles that are padding-compatible are noted in the product description. If you're unsure whether a particular top can have padding added, please contact us at montceclothing@gmail.com with the style name, and we'll be happy to confirm for you.

Are the light colors see through?

Our light-colored fabrics are designed to be fully opaque when dry. However, like most light-colored swimwear, some styles may become slightly more sheer when wet. We use high-quality, thick fabrics and proper lining to minimize this effect. If you have concerns about a specific color or style, please reach out to us at montceclothing@gmail.com before purchasing.

What determines our price points?

Our pricing reflects the quality of materials, construction, and craftsmanship that goes into each piece. We use premium eco-friendly fabrics, OEKO-TEX certified materials, and employ extensive fit testing and quality control. All our pieces are manufactured ethically with fair wages and good working conditions. Each bikini is constructed with advanced techniques to ensure a flattering fit that lasts for years, making it a worthwhile investment in quality swimwear.

How do I care for my bikini?

To extend the life of your Montce swimwear, we recommend the following care instructions:

• Rinse immediately after each use in cold water to remove chlorine, salt, and sunscreen
• Hand wash with mild detergent (avoid harsh chemicals and bleach)
• Do not wring or twist; gently squeeze out excess water
• Lay flat to dry in shade (avoid direct sunlight and heat)
• Do not machine wash or tumble dry
• Avoid rough surfaces that can snag or damage the fabric
• Rotate between multiple suits to allow fabrics to rest and maintain elasticity

Proper care will keep your bikini looking beautiful for many seasons to come.

Do you offer any discount codes?

We occasionally offer promotional discount codes during special sales events and new collection launches. To stay updated on upcoming promotions:

• Sign up for our email newsletter
• Follow us on Instagram @montce_swim
• Check our website homepage for current offers

Discount codes cannot be applied retroactively to orders already placed. Only one discount code can be used per order unless otherwise specified.

I forgot to add my discount code, can I add it after I place my order?

Unfortunately, discount codes cannot be applied after an order has been placed. Please make sure to enter your code at checkout before completing your purchase. If you believe there was an error or have special circumstances, please contact us immediately at montceclothing@gmail.com and we'll do our best to assist you.

Is Montce a sustainable brand?

Yes, sustainability is a core value at Montce. We are committed to reducing our environmental impact through:

• Eco-friendly materials: Many of our fabrics are OEKO-TEX certified and made from rPET (recycled plastic bottles)
• Carbon offset: 100% of carbon emissions from qualifying orders are offset through environmental projects
• Ethical manufacturing: All manufacturers are paid livable wages with good working conditions
• Minimal waste: Small-batch production, high-efficiency fabric cutting, and upcycling scraps into accessories
• Sustainable packaging: Biodegradable poly bags made from plant-based PLA
• Local production: Florida-based manufacturers to reduce carbon footprint

We're continuously working to improve our sustainability practices and welcome feedback from our customers.

Do you offer preorder/presale for new collections?

Yes, we occasionally offer preorder opportunities for new collections and highly anticipated styles. These presales are announced through our email newsletter and social media channels. To be the first to know about upcoming preorders:

• Subscribe to our email newsletter
• Follow us on Instagram @montce_swim
• Check our website regularly for announcements

Preorder items typically ship within the timeframe specified at the time of purchase.

Have more questions? Contact us at: montceclothing@gmail.com